Questions/Answers
What are the delivery times?
Delivery times vary depending on the production of the capsule model. We plan 3 months after the pre-order and we do our best to respect the announced delivery time.
Is it possible to try out the models before pre-ordering?
The return of the lilith is done step by step! We don’t have a shop yet, hence our idea to come back with well-known models, from our customers, for their shape and fit. To help new customers, we make technical drawings with all the necessary measurements.
How do I choose my size?
The lilith style can be worn as desired! Fluid, silhouetted or over-size, all our models can be interpreted nevertheless to help you, we have a “size guide” with all the measures to know.
In case of doubt, do not hesitate to write to us by filling the contact form, we will be delighted to advise you.
How do I change my order?
You can modify your order during the current sales period, write by the contact form, to inform us!
As soon as the sale is over, you can no longer modify your order.
A model is out of stock, do I have a second chance to buy it?
Our reasoned approach is a limited edition. We only produce the models purchased by our customers. In this way we avoid waste and contribute to making our planet more beautiful. Nevertheless nothing is lost, with a little bit of luck, you will be able to enjoy the return of a customer!
Do not hesitate to send your request by filling the contact form, indicating the name of the model, the size and the color.
When is my order validated?
As soon as the payment is accepted, you will receive a confirmation email with the details of your order.
You did not receive an email? A little advice: Don’t hesitate to look at your spam and contact us by filling the contact form.
What are the possible means of payment?
We accept credit card payments via our secure partner Monetico. The amount of your purchase will be debited on the day you place the order!
If the payment was not successful do not hesitate to place the order again or try another means of payment.
A real problem? Don’t panic, contact us by filling the contact form, and we will help you find a solution.
Do I need a bill?
If you need an invoice, send us by filling the contact form.
Be informed of capsule launches?
To receive all our newsletters and know everything about our capsules. Register here.
Do I have another question?
If you have any other questions, please contact us by filling the contact form.